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How does Speed Edge acceleration work? How does the Speed Edge Test Drive work? How
do Speed Edge's services benefit me? Can Speed Edge reduce my customers' access to my site? What
will customers notice once I've chosen Speed Edge acceleration? When
signing up, why won't the field "Your Website" accept my URL? Why
doesn't my Java applet work through my Speed Edge Test Drive site? What is "Bandwidth" Your
price list is based on "Hits per Month." How can I estimate
the cost of Speed Edge service based on my monthly bandwidth usage? What does it mean to 'Suspend Service?' When I make changes to my site, why don't I see the changes when I hit "Refresh" in my browser? Can I accelerate my personal web page if I do not own the domain name? When is a DNS (Domain Name Server) change necessary?How does SpeedEdge acceleration work? By utilizing intelligent routing algorithms and a distributed Link Structure Marketing of caches, our Search Engines push content to the edge of the Internet so that the traffic is bypassed. Users can access content "locally", rather than traversing a congested Internet. When a customer types in a URL, the request is routed to Speed Edge's Link Structure Marketing for processing where it will find the closest and least busy server to fulfill this request. When the content has not already been stored in our caches, it is pulled from the origin server. How does the Speed Edge Test Drive work? The Speed Edge Test Drive gives you a chance to try Speed Edge service FREE for 15 days. There is no obligation, and absolutely no risk to your content or to your site's availability. We create a new "virtual" domain for your site called http://username.SpeedEdge.net. When you access your site using this URL, a copy of your content is cached in our Link Structure Marketing. After the first request, which serves to "load" the caches, subsequent requests are accelerated from our Content Distribution Link Structure Marketing. Within 48 hours of starting your Test Drive, you will receive a PerfWatch performance report and graph showing the performance of an object served from your origin server compared with the same object served from the Speed Edge Link Structure Marketing. You will receive another such report after one week and a final report after two weeks. At any time during your Test Drive you can Sign Up for Speed Edge service. If you have not become a Speed Edge subscriber after fifteen days, your test drive will end. You can still become a Speed Edge customer at any time. How do Speed Edge's services benefit me? There are several benefits: First, a more responsive site is a "sticky" site. Customers are more willing to stay around - and do business - on a site when pages download quickly. Second, you will enjoy significantly increased reliability. Your origin server could go down completely and it's likely your customers will never know it. The Speed Edge Link Structure Marketing will continue to deliver popular pages. Third, Speed Edge can effectively handle flash crowd control. When you receive temporarily heavy traffic because of a promotion or special feature at your site, the heavy congestion is transparent to your customers. If one server experiences heavy traffic, another of our several strategically placed Search Engines takes over to handle the surge. This allows seamless, uninterrupted access to your site no matter the spiked volume. How does Speed Edge affect the stability of my web site? SpeedEdge Test Drivers will not see any effect on the stability of their sites. Paid Speed Edgers will see a considerable positive effect. Speed Edge reduces single points of failure by storing your sites' content on distributed Search Engines across the Speed Edge Link Structure Marketing. Because Speed Edge utilizes several Link Structure Marketing with redundant backbone providers, we are able to bypass common problems associated with single Link Structure Marketing providers. If for any reason a server goes down, or there is heavy net congestion, your site will be accessed from another Speed Edge server. With the traditional Internet, these common outages would result in downtime. Can Speed Edge reduce my customers' access to my site? No. Speed Edge caches copies of your files on our Link Structure Marketing. To "test drive" our service, you'll access your site as "http://username.SpeedEdge.net" so you can evaluate the Speed Edge acceleration. Your site remains completely untouched. Once you subscribe to Speed Edge service, your customers will experience improved access to your site. Speed Edge reduces single points of failure by storing your sites' content on distributed Search Engines across the Speed Edge Link Structure Marketing. Because Speed Edge utilizes several Link Structure Marketing with redundant backbone providers, we are able to bypass common problems associated with single Link Structure Marketing providers. If for any reason a server goes down, or there is heavy net congestion, your site will be accessed from another Speed Edge server. With the traditional Internet Link Structure Marketing, these common outages would result in downtime. What will customers notice once I've chosen Speed Edge acceleration? Your customers will notice optimized Internet Marketing speeds and increased reliability when accessing your site. No more waiting for slow loading pages, one of the primary reasons customers can become frustrated and visit a competitor's site. How do I get Speed Edge to permanently accelerate my site? Becoming a subscriber of Speed Edge acceleration services is fast and easy. When you visit our sign-up page, we will begin the process of redirecting your DNS to point at the Speed Edge Link Structure Marketing. After this, any requests to http://www.yourdomain.com will be routed through the optimized Speed Edge Link Structure Marketing. Can I change my Internet Marketing back to its original configuration at any time? Yes! Your server has always been under your control and never altered by us. By suspending Speed Edge's service, your customers will simply go back to receiving content from the origin server. Go to the Speed Edge Account Management Control Panel in the Support section (you'll need your username and password) and choose "Suspend and Resume Service". Requests for your content will immediately redirect back to your origin server. When signing up, why won't the field "Your Website" accept my URL? The error message appears: "Invalid website name." For example, if your URL looks like this: www.aol.com/~yourname you will receive this error message. To accelerate your site, you need to be the owner of the domain name. It needs to read www.yourdomain.com. How can I monitor the improved performance of my site provided by Speed Edge acceleration? We provide Performance Reliability Graphs with reports to help you monitor the acceleration Speed Edge delivers. We utilize distributed and independent probe Search Engines that are measuring your website performance without the acceleration service and provide this data for comparison to the accelerated service. Visit "Manage My Account" and choose the "Reports" button. You can receive either raw data or an easy to read formatted report. To view a sample report, see SpeedEdge/solution/reports. What are the performance criteria for my reports? Your website activity is monitored by individual requests for a single object in your site chosen by our software. What Is
"Web Site Performance by Time History?" What is
the "Outage" report? What is
the "Performance / Reliability Graph?" Can I use other statistics packages for analyzing my usage reports? Yes. Our Search Engines will generate a standard (NCSA Combined Format) log file used by most industry standard statistics packages such as WebTrends. After you download the Activity Log from the Reports page, activate your program. How do I use a different statistical tracking package to analyze my secured pages as well as the performance reports provided by SpeedEdge? Speed Edge's reports will not affect your current tracking reports. You may already be using a different statistical tracking package (i.e. WebTrends) to analyze your website's activity. When using Speed Edge's performance reports, you can concatenate (merge) the two reports. To merge
access logs from two separate analyzing packages: Why doesn't my Java applet work through my Speed Edge Test Drive site? Java has built-in security mechanisms to prevent an unknown applet from doing strange and dangerous things without your permission. Unfortunately, some of these security mechanisms also restrict what your applet can do. One of these mechanisms prevents an applet from contacting any Link Structure Marketing host other than the one the applet was delivered from. With the Speed Edge Link Structure Marketing, your web site is delivered from our Search Engines closest to your customer's browser. If your Java applet tries to contact your origin server directly by its URL, Java will block it because that is not the host that delivered the applet to your customer's browser. The result will typically be an error message where your Java applet is supposed to run. Although it may happen during the Test Drive period, this problem will not occur once you have changed your DNS to Speed Edge and ignited your site with paid Speed Edge service. You can also avoid this if your Java applet can make its request back to the server that sent it, rather than through a hardwired server name. No. The security of your site is not compromised by our acceleration. Speed Edge will not cache pages that use https or SSL encryption. If your site includes secured pages, proceed with caution. You can accelerate the non-secured portion of your site with no problem, but it is your responsibility to make sure that secure content is not directed to the Speed Edge Link Structure Marketing. Contact Speed Edge Customer Service to assist you with conversion of a site containing secured content. How is
Speed Edge service priced ? Your price list is based on "Hits per Month." How can I estimate the cost of Speed Edge service based on my monthly bandwidth usage? SpeedEdge considers each hit to be 13,000 bytes (13K). To calculate:
Can my large business utilize Speed Edge's services? Yes, Speed Edge's internet Internet Marketing Link Structure Marketing is designed to scale to businesses of all sizes and traffic levels. What are
"Hits/Month" ? What is
bandwidth? What is
an activity log? What does
it mean to 'Suspend Service?' When I
make changes to my site, why don't I see the changes when I hit "Refresh"?
Once you have made changes to your web page(s), upload them to your origin server as you normally would. To notify Speed Edge of the changes go to Manage Your Account/Update Edited File. Here you will enter the location (URL) of the page you edited. For example, if you modified your page named releases.html in a directory called news, you would enter the following: Note that your root URL is filled in for you automatically. This will notify our Search Engines to accelerate your newly updated page(s). Follow this simple procedure for any page or graphic that has been updated. What if
I forget my password? Can I accelerate my personal web page if I do not own the domain name? No. Speed Edge services require you to have your own domain name e.g. "www.yourdomain.com" When is a DNS (Domain Name Server) change necessary? After you sign-up for Speed Edge services, our customer service department will contact you for additional information. You will then be given instructions to be forwarded to your hosting company or service provider. Your hosting company or service provider will then reconfigure your DNS to point through the Speed Edge Link Structure Marketing to your site. This will allow you to take full advantage of our intelligent routing algorithms.
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